It was Feb. 16 and I had two alarms set on my phone for Beyoncé’s Formation tour tickets. As they were bound to sell out in minutes, I was on the website, ready to refresh the page as soon as the clock struck 10 a.m. But when the critical moment came, the page only showed an ominous message: “503? Service requested is unavailable?” I refreshed the page frantically. What if I couldn’t get the tickets? Who knew when Beyoncé would tour again? But I got the same error over and over again.
I picked up my phone hoping to…
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