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Find answers and solutions to common IT and Cloud issues. If you cant find an answer, contact us and we will be happy to help.
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Top ten most popular FAQs

What exactly is Remote Support?

In information technology, remote support tools are IT tools and software that enable an IT technician or a support representative to connect to a remote computer from their consoles via the Internet and work directly on the remote system. Remote Support allows iBSC to Offer you exceptional quick Support in a cost-effective way.

What is an LMS?

A learning management system is a software application for the administration, documentation, tracking, reporting, and delivery of educational courses, training programs, or learning and development programs. The learning management system concept emerged directly from e-Learning. Moodle is the LMS we trust and work with for more than 10 Years!

What kind of response times can I expect?

We work with each client to establish specific expectations. Our measurable service levels specify clear consequences for not living up to agreed-upon expectations.

Why You Need to Have an SLA With Your Service Provider?

SLA provide peace of mind to the client. You have a contract you can refer to that allows you to hold your service provider accountable and details exactly the type of service you expect. If agreed upon needs aren’t met, you can mitigate some of the impacts by monetary compensation through your provider. For most of the organizations, this may provide peace of mind and assurance.

What is Service-level agreement (SLA)?

A service-level agreement is a commitment between a service provider and a client. Particular aspects of the service – quality, availability, responsibilities – are agreed between the service provider and the service user.

What is Cloud Backup?

Cloud backup also known as Online Backup is the process where your onsite backups are transferred to an offsite server every night. The server is located in a secure data centers. Cloud Backup replaces the need for someone to take a backup home each night. It is more secure, reliable and easier to manage and monitor.

What is a CMS?

A content management system is a software application that can be used to manage the creation and modification of digital content. CMSs are typically used for enterprise content management and web content management. We mainly use the famous WordPress for our Web Developments.

What does having Managed IT Services cost?

Our service model uses a fixed monthly fee, which is based on the size and complexity of your particular network. Once contracted, your Managed IT Services will cover maintenance and support for every component of your network, providing you with peace of mind and the ability to accurately forecast your IT maintenance costs.

What is Cloud Hosting?

No problem! We offer scalable solutions that can be tailored to meet your specific needs. Whether you need a full package of managed IT services and consulting, security solutions or service desk support, NanoSoft makes it simple with an affordable and customized flat rate service plan.

What types of systems do you support?

We pride ourselves on being “ecosystem agnostic”: whether you use Google Apps or Office365, Windows or Mac, Android or iOS, we will support your team.  Need to install a server onsite or host one virtually on Amazon or Azure? We will support you.  Need to transition from one ecosystem to another?  We’ll be there for you.

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