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Refunds and complaints: What to know when direct-to-customer merchants don’t deliver – Source CNET Tech

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When a furniture shipment was canceled, the author thought she might never meet the loveseat of her dreams. Here’s what to know if you’re in a similar situation.


Photo illustration by Sara Tew

It was loveseat at first sight. My Google search for furniture returned an ad for a sweet little gray two-seater with wicker accents. But it was sold by an online retailer I’d never heard of before, Hulala Home.

I had doubts. The website only said that Hulala Home was a furniture supplier that recently started selling its wares directly to customers, and not much else. But I took the plunge because I…

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Source CNET Tech

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