In the wake of Black Lives Matter protests spreading across the nation, Facebook content moderators are revolting over the way the company and its leadership are handling political speech that incites violence, specifically posts from U.S. President Donald Trump. Yet this struggle represents only the latest episode in the long-running saga moderators have faced as they have tried to combat the storm of online toxicity that has plagued the internet.
Following years of allegations that Facebook had failed to protect its moderators from the traumatic effects of viewing violent and harmful content, the social media giant finally agreed in mid-May to a $52 million settlement to compensate for content moderators’ mental health struggles. But this has done little to help moderators still on the job.
It’s clear that content moderation as we’ve long known it is not working as it should. The vast majority of the internet may be “clean”—yet moderators have struggled to keep up with…
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Source : fastcompany.com
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