IT Blog

Unlike the business crises of previous decades, the COVID-19 pandemic is a new challenge to businesses and their employees. While the fear of joblessness was real, employees also experienced a variety of organizational traumas, creating a crisis of well-being. As we move into a post-pandemic era, leadership has a unique opportunity to address organizational trauma by creating psychological conditions of meaningfulness, safety, and availability, restoring employees’ well-being through connection, compassion, sympathetic responses, and active listening.

In our own coaching work with C-level executives, we’ve found that many leaders are indeed tackling organizational trauma in these types of ways, and in doing so are nurturing employee and customer well-being. We interviewed top executives at global companies about their approach to overcoming the organizational trauma, which revealed the following four key lessons for leadership to carry with them into the post-pandemic era.

Lesson…