(Reuters) – ASAPP Inc an artificial intelligence software that helps call center agents work better and faster, on Friday announced a $185 million series B funding round as the coronavirus pandemic pushes up call center volume at a time when companies are looking to cut labor costs.
The latest funding round was carried out in several installments starting in August, 2018, from investors including former CISCO Systems Inc chief executive John Chambers and prominent venture capitalist John Doerr of Kleiner Perkins.
The latest tranche of $60 million was raised a month ago from existing investors who wanted to provide more capital as they saw the business booming with the pandemic, said Gustavo Sapoznik, co-founder and chief executive of ASAPP.
A source close to the company said ASAPP was now valued over $800 million.
ASAPP software does not replace human call center agents, but instead analyzes the calls of a center’s most efficient agent and then sends to all agents real-time…
Source Reuters Tech News
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