In the midst of global pandemic, the nine-year-old videoconferencing service Zoom skyrocketed into general awareness. “To zoom” is now a verb. But among its rise in stock and a twentyfold increase in usage between December 2019 and March 2020, with 200 million daily users now conducting meetings worldwide, a lot of other verbs have been used with less affection about the company’s software quality, installation methods, security, ties to China, and privacy policies and actions. At the same time, technologists have hailed the company’s ability to deliver reliable service despite the blistering increase in usage—a growth rate no Internet firm has ever had to contend with under normal circumstances—with the lion’s share producing no new revenue.
Tech companies have always had a way of snatching defeat from the jaws of victory, and Zoom appears to rest on a razor’s edge. At least a dozen bugs, design flaws, and other issues were exposed over just one week in late March,…
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Source : fastcompany.com
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