FILE PHOTO: An Uber Eats food delivery courier closes a bag with an order during a lockdown, imposed to prevent the spread of coronavirus disease (COVID-19), in central Kiev, Ukraine April 2, 2020. REUTERS/Valentyn Ogirenko
BOGOTA (Reuters) – Colombia’s commerce regulator will probe Mother’s Day complaints that mobile applications Rappi, Uber Eats, iFood and Domicilios.com failed to deliver on time or at all, and are slow in making refunds, it said on Friday.
Colombians have been stuck at home under a nationwide coronavirus lockdown since late March, leaving them more reliant on apps for food and gift deliveries for the celebration on Sunday.
The Superintendency of Industry and Commerce has asked the app companies how many orders they had expected, how they prepared, and how they estimate delivery times, it said in a statement posted on its website.
The regulator also asked for outlines on how they modify promised delivery times and their refund procedures.
“If any conduct is…
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