In 2018, engineers at expense-management software company Expensify wanted a better way to share and improve upon technical knowledge with their teammates. So, they started using Q&A platform Stack Overflow for Teams. Before long, they’d catalogued a host of helpful knowledge, building a library that caught the attention of other employees at the company.
“As soon as we started to see the power of having a library written out for one team within the organization, it became clear that there was value in leveraging the platform across more teams,” says Lauren Reid, a leader on the Success team at Expensify.
The company put all of its core policies in Stack Overflow for Teams, and it became the “mainstay place for people to ask questions,” Reid says. This made it easy for Expensify’s roughly 135 employees located all over the world—from Barbados to London to Melbourne—to gain equal access to company expertise, through a process known as “knowledge reuse.”
“Knowledge…
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Source : fastcompany.com
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