IT Blog

This story is part of Crossing the Broadband Divide, CNET’s coverage of how the country is working toward making broadband access universal.

This week, 31-year-old Michelle from North Lanarkshire, Scotland, has access to the internet at home. But next week is already looking very different. Michelle’s family has fallen behind with the broadband payments, and even though they managed to reconnect only last weekend, they’ll be cut off again this Friday.

Michelle (who prefers gender-neutral pronouns and whose…