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Uber’s challenge to balance driver safety with customer privacy – Source Reuters Tech News

NEW YORK (Reuters) – Margaret Bordelon can still feel the hands of the drunk man who tried to pull her in for a kiss at the end of his Uber ride last September in Lafayette, Louisiana.

Margaret Bordelon, a driver for Uber, looks out her car window at the location where a passenger sexually harassed her after a ride in Lafayette, Louisiana, U.S. February 16, 2020. Picture taken February 16, 2020. REUTERS/Callaghan O’Hare

An Uber driver for only a few months, Bordelon, 45, finally convinced the customer to let her go. Since he booked the ride through a friend, she did not know his name.

After reporting the incident by phone to Uber the same night, a company representative told her that she would no longer be paired with the account holder. Beyond that, there was little else she could do for protection.  

“When I asked Uber what it was going to do to protect me and other women going forward, I received no response,” Bordelon recalled.

Uber reiterated the message to her in…

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Source Reuters Tech News

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