I first joined The Trevor Project as a volunteer crisis counselor in 2011, spending hours every month speaking with LGBTQ young people struggling with rejection, navigating their identities, and seeking support. By the time I became the organization’s CEO in 2017, the organization was nearly 20 years old. It had done so much to save the lives of LGBTQ youth for two decades, but it was clear there was so much more the organization needed to do to achieve its mission.
The main challenge that we were grappling with is one that so many nonprofits face: how to dramatically scale up programming. For us, the solution was adopting a culture of innovation. There are many definitions of innovation, but I wanted to share three key aspects of our transformation: investing in technology, creating strategic partnerships, and embracing change.
INVEST IN TECHNOLOGY
This might seem obvious, but many nonprofits never invest in hiring dedicated talent to support technology efforts, either because they…
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Source : fastcompany.com
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